The arrest was posted online by a Wired journalist Mark Frauenfelder whose friend, Sharon Kessler, was on the same flight as the women but the video has since been made private after it went viral.
“It was a terrible moment, honestly. These women sat quietly, watched movies – it felt like overkill from this flight attendant.”
“This happened on arrival at LAX and did not impact the customers more than they had to wait a couple of seconds before getting off the plane.
“My understanding is that the two women who were addressed by local law enforcement were also allowed to go on their way.”
“More than 35 million customers from many cultures and backgrounds travel on JetBlue without incident each year.
“Our crewmembers’ first priority is the safe and secure operation of our flights and as a security precaution, are asked to be aware of anyone who may be filming or taking photographs of inflight procedures or the flight deck area.
“If a crewmember believes a customer may be filming safety procedures, the crewmember may report it for further review.”
“In this instance, our crewmembers acted in accordance with security procedures. We appreciate our customers’ patience and cooperation, and apologise for the inconvenience.”
The police were responding to a report from cabin crew that the women were recording “sensitive inflight activities,” the spokesman added, saying the response was a standard security procedure.
“We have to do due diligence to make sure everyone is on the up and up,” he said.